Effective 17 July 2026 · Version 1.0
Refund Policy
Subscriptions are generally non-refundable once a billing period begins, with limited exceptions reviewed individually.
Eligible exceptions
We may approve a refund for a duplicate charge, a proven material ContentDesk service failure, a legal requirement, or a documented exception approved by ContentDesk. Third-party provider unavailability, unused time, mistaken plan choice, or failure to cancel before renewal normally does not qualify.
How to request
Open a Billing support ticket within 14 days of the charge and provide the workspace, PayPal transaction reference, amount, and reason. Never send PayPal credentials. Approved refunds return through PayPal to the original funding method; provider processing time applies.
Cancellation
Cancellation stops future renewal and paid access continues until the current period ends. Partial-period refunds and automatic prorating are not offered unless required by law or explicitly approved.